Privacy Policy

Roberts HVAC
Last Updated: May 22, 2025

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services, including our website and SMS communications. It also describes your privacy rights and how the law protects you.
We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Capitalized terms have meanings defined under the following conditions. These definitions apply whether used in singular or plural.

Account: A unique account created for you to access our services.
Company: Roberts Environmental Control Corp, 8500 W 185th Street, Tinley Park, IL.
Cookies: Small files placed on your device by a website.
Country: United States, specifically the State of Illinois.
Device: Any internet-connected device such as a computer, smartphone, or tablet.
Personal Data: Information relating to an identifiable individual.
Service: The website www.robertshvac.com, mobile communications including SMS, and related services.
Service Provider: Any party processing data on behalf of the Company.
Third-party Social Media Service: Websites like Google, Facebook, or LinkedIn used for login or registration.
Usage Data: Data collected automatically such as IP address, browser type, device information, and visit durations.
User: The individual or business using our services.

Collecting and Using Your Personal Data

We may collect personal information including:

Name, email, phone number, mailing address, and job site address.
Communication preferences, including SMS opt-ins.
Usage data such as IP address, browser type, device info, and activity on our website.

SMS Communication and Consent

By providing your mobile number and opting in, you consent to receive text (SMS) messages from Roberts HVAC for service updates, scheduling, coordination, and customer support.

We do not share SMS consent or mobile numbers with third parties or affiliates.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message.

Third-Party Social Media Services

If you register or log in via Google, Facebook, Twitter, or LinkedIn, we may collect profile information permitted by those platforms.

Tracking Technologies and Cookies

We use cookies, web beacons, and similar tracking tools for site performance, user preferences, and analytics. You may manage cookie settings in your browser.

Use of Your Personal Data

We use personal data to:

Provide HVAC services and manage appointments
Send service confirmations and technician arrival alerts
Communicate with employees and customers via phone, email, or SMS
Improve our website and services
Fulfill legal or contractual obligations
Respond to inquiries or issues

Sharing Your Personal Data

We may share your data with:

Service providers assisting with operations
Payment processors and business software partners
Legal authorities if required by law
We do not share SMS consent or opt-in information with any third party.

Data Retention

We retain data only as long as necessary for business, legal, or compliance needs.

International Data Transfers

Your data may be processed in countries other than your own, but we ensure adequate data protection standards.

Deleting Your Data

You may request that we delete or update your personal data. Some information may be retained for legal or compliance reasons.

Disclosure of Personal Data

We may disclose data during business transfers (e.g., sale or merger) or to comply with legal or safety obligations.

Data Security

We use administrative, technical, and physical security measures to protect your data, but no method of transmission is 100% secure.

Children’s Privacy

We do not knowingly collect personal data from children under 13. If we become aware, we will delete the information.

External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page and may also be sent via email or SMS. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:
📧 Email: sales@robertshvac.com
🌐 Website: www.robertshvac.com/privacy